We strive to offer cheapest and fastest delivery through our trusted carriers but for simplicity, our delivery charges are based on order value. The full range of delivery options and costs are clearly displayed in your shopping cart at checkout before you proceed with payment.
Delivery times vary according to your selected delivery address, availability of the items and the time of day you place your order.
All estimated delivery times on the website are guide only. The actual delivery time may vary and is beyond our control as it is dependent on the courier network congestion, weather events or restrictions in effect due to pandemic, etc.
Free shipping is available on orders over $300 to the following areas/post codes.
- Melbourne Metro: 3000 - 3220, 3335 - 3341, 3425 - 3443, 3750 - 3811, 3910 - 3920, 3926 - 3944, 3972 - 3978, 3980 - 3983, 8000 - 8999
- Sydney Metro: 1000 - 2263, 2500 - 2530, 2555 - 2574, 2740 - 2786, 2890
- Brisbane Metro: 4000 - 4299, 4500 - 4549, 9000 - 9299, 9400 - 9596, 9700 - 9799
- Adelaide Metro: 5000 - 5199, 5800 - 5999
The cost for shipping is calculated and displayed on the Checkout page before you complete your order. We use the destination post code and volumetric weight to determine the Shipping Cost.
The shipping cost displayed at the Checkout is for mainland Australia and the main island of Tasmania. Deliveries to all other islands is calculated on a case by case basis. We will contact you with a shipping cost estimate and you will have the option cancel the order for a full refund, if you do not wish to proceed.
ORDER PROCESSING TIME
Once your order is placed, we send information about your order by email. We do our best to get your order processed and shipped out to you ASAP. Processing the order means picking & packing the items you have ordered and booking the pickup with our Delivery Partners/Carriers. Typically, all orders booked by our warehouse team by 1 pm are picked up by the courier the same day.
Please note that some products, e.g. cricket bats may require time to prepare before they can be shipped.
Orders are processed daily Mon-Fri, except public holidays.
- We process all orders received by 12pm (Melbourne Time) the same day.
- We strive to process orders received between 12pm-3pm the same day but it may be pushed to the next business day.
Note: Our couriers DO NOT deliver to PO Boxes. We will use Australia Post instead.
Any shipping address that does not exist on Google Maps may be delayed for dispatch.
Our orders may be marked as "Authority to Leave" (ATL) delivery which means our delivery partners can leave the delivery at the drop-off address if the recipient isn't present.
All deliveries are shipped using shippit, Australia Post or other Courier Service with tracking provided to ensure visibility of goods in transit.
CLICK AND COLLECT
We are pleased to offer Click and Collect from our store in Knoxfield, VIC. All orders received on a business day by 12PM will be ready for pick up the same day except when additional work is required to prepare the item for delivery, for example, oiling & knocking a cricket bat. We will notify you when the order is ready for pick up.
We'll send a shipment notification email when your order leaves our warehouse. This email includes your unique tracking number which you can enter on the carrier’s website to track it’s progress.
Please note that we cannot be held responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, or any other unforeseen factors. Any order that is Returned To Sender will be charged shipping cost again to have the order reshipped.
Please note that during the peak periods, there are possible delays in shipping orders.
At this point in time, we provide automatic shipping rates at checkout for customers in Australia. Customers from any other country can contact us by email and we will provide a shipping quote before processing the order.
We aim to provide you the most recent updates from our Carrier Partners - Click Here.