Store Pickup & Uncollected Orders Policy

Last updated: October 2026

This policy applies to orders placed with Highmark Cricket where Store Pickup is selected as the delivery method. By placing an order for Store Pickup, you agree to the collection timeframes and conditions set out in this policy.

This policy forms part of Highmark Cricket's Terms and Conditions and should be read together with our Shipping Policy, Returns & Refunds Policy and other applicable terms.

Store Pickup

We will notify you when your order is ready for collection. Please wait until you have received your Ready for Collection notification before visiting us to collect your order.

Please have your order confirmation or order number available when collecting your order. We may also request identification or other information to verify that the order is being collected by the purchaser or an authorised person.

Collection Period

Store Pickup orders must be collected within 30 days from the date we notify you that your order is ready for collection.

We may send one or more reminders during this period if your order remains uncollected.

If you are unable to collect your order within 30 days, please contact Highmark Cricket before the collection deadline. At our discretion, we may agree to extend the collection period or, where practical, arrange delivery of your order upon payment of the applicable delivery charges.

Uncollected Orders

If your order remains uncollected after the 30-day collection period and no alternative arrangement has been agreed, we will send you a Final Collection Notice providing an additional 7 days to collect your order or contact us to make alternative arrangements.

If your order remains uncollected after the date specified in the Final Collection Notice and we have not agreed to an alternative arrangement, Highmark Cricket may cancel the order and return the goods to available stock.

For standard merchandise, a 10% cancellation and administration fee will be deducted from the amount paid, with the remaining balance refunded to the original payment method.

The cancellation and administration fee helps cover costs incurred in processing, holding and subsequently cancelling an uncollected order, including payment and transaction costs, administration, handling and returning the goods to available inventory.

Prepared, Modified or Customised Products

Different conditions apply where a product has been prepared, modified or customised at your request and cannot reasonably be returned to sale in its original condition.

For cricket bats, this may include services or work such as oiling, knocking-in, application of an anti-scuff sheet, fitting toe protection, or other preparation or customisation requested as part of the order.

Once preparation, modification or customisation has commenced, some or all of the work performed cannot be reversed and the product may no longer be capable of being sold in its original condition.

If a prepared, modified or customised product remains uncollected after the applicable collection period and Final Collection Notice have expired, Highmark Cricket may cancel the order and make the product available for resale.

In addition to the 10% cancellation and administration fee, any refund may be reduced by an amount reasonably reflecting:

• the value of preparation, modification or customisation services already performed; and

• any reasonable reduction in the resale value of the product resulting from that preparation, modification or customisation.

Any additional deduction will be based on the circumstances of the particular product and work performed and is intended to reflect Highmark Cricket's reasonable costs and loss rather than impose a penalty.

Where a preparation or customisation service was provided complimentary or at a promotional price, the normal advertised value of that service may be taken into account when determining the reasonable value of work already performed.

Changing Store Pickup to Delivery

If you are unable to collect your order, please contact us before the applicable collection deadline.

Where practical, we may be able to change your order from Store Pickup to delivery. You will be responsible for any applicable shipping charges, including any additional charges associated with the size, weight or destination of the shipment.

The order will remain subject to the collection deadlines above until alternative arrangements have been confirmed by Highmark Cricket.

Extensions to the Collection Period

We understand that circumstances can sometimes prevent an order from being collected within 30 days.

If you contact us before the collection deadline, we may agree to hold your order for a longer period. Any extension must be confirmed by Highmark Cricket.

An extension does not apply automatically simply because you have contacted us. Where an extended collection date has been agreed, the order must be collected by that date unless a further arrangement is confirmed.

Refunds for Uncollected Orders

Where an uncollected order is cancelled under this policy, any applicable refund will normally be made to the original payment method.

Refund processing times may vary depending on your bank, card issuer or payment provider.

Cancellation of an uncollected order under this policy is separate from your rights where goods are faulty, damaged, incorrectly described or otherwise fail to meet a consumer guarantee.

Australian Consumer Law

Nothing in this Store Pickup & Uncollected Orders Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.