Refund & Exchange

Highmark Cricket will always endeavor to process any claims within a reasonable time frame and in accordance with Australian Consumer Guarantees.

If the problem is a minor fault, we will endeavor to repair the item within a reasonable time. Customer can request for a refund or exchange if the problem with the product is major. All faults need to be reviewed and assessed by the manufacturer before the remedial action is finalised. At times, Highmark Cricket and the manufacturer may agree to organise local repairs instead of sending the product back to the manufacturer overseas for repairs.

Unless specified otherwise on the individual product page, the following applies.

DAMAGES, MISPICKS & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

RETURN/EXCHANGE
Return or Exchange requests must be initiated within 30 days of receiving the original order.

  • Faulty goods can be returned for full credit or exchange.
  • Refund will not be provided for change of mind especially English Willow Cricket Bats (please see the Section below for more information).
  • Shipping costs are non-refundable and all return shipping costs are the customer's cost.
  • We take all reasonable steps to work with the courier companies to ensure the parcel is delivered, however we are not responsible for courier delays and do not have any control on delivery dates, therefore no refunds or returns will be accepted for these circumstances.
  • Goods must be received and inspected by our return team prior to any refunds or exchanges can be processed. Please note that this can take up to 3-5 business days once the goods are received at our warehouse.
  • In the event where an item is returned in an unsuitable condition, we will inform you and the refund request will be rejected. We can return the item back to you at your cost.
  • Refunds are processed to the original payment method at the price at which you purchased the item.
  • It is the responsibility of the customer to ensure that the returned products reach our warehouse safely. We request the customers to pack the goods properly so that they are not damaged in transit and hold on to the tracking details.
  • We do not take responsibility for items returned to us by mistake or without a prior return authorisation from us.
  • Products must be returned in the original box or bag that the item arrived in.
  • Unfortunately, we cannot accept returns on clearance items or gift cards.
REQUESTING A RETURN
  • To request a return, please contact our customer support at support@highmarkcricket.com.au
  • All claims must be supported with photo and/or video evidence when submitted, along with proof of purchase.
  • Customer Support must issue you with return approval by providing you with Return Authorisation Number.
  • We have the right to reject any product that arrives to our warehouse without notice or prior approval. The return of this product will be the responsibility of the customer.

WARRANTY PERIOD

* Warranty period starts from the date of the purchase

PRODUCT TYPE WARRANTY PERIOD WARRANTY COVER
English Willow Cricket Bats 12 months

Broken Handle / Split Cleft / Large Shoulder Crack

Also Read: Bat Warranty

Kashmir Willow Cricket Bats 6 months Broken Handle / Split Cleft / Large Shoulder Crack
Protective Equipment (Gloves, Pads, Thigh / Arm / Chest Guard) 3 months

Split Seams / Stitching

Bags 3 months Split Seams / Stitching / Broken Zip / Broken Wheel
Helmets 6 months Broken Micro Adjustment Feature - does not cover any damage caused by impact of a cricket ball

 

ENGLISH WILLOW CRICKET BATS

    • Highmark Cricket stocks genuine products. We understand buying an English Willow bat can be a significant investment.
    Cricket Bats are hand crafted and made from natural willow and each bat is unique. We take utmost care during the bat preparation process but minor cracks and damage can occur during the knocking in. The performance out of a cricket bat also depends on the player's skill level and how much care is taken in using and storing the bat.
    Please note that we CANNOT guarantee the performance of the cricket bat and will not approve any claim for exchange or refund for any perceived lack of performance.
    • All English Willow Cricket Bat are stored in manufacturer's original packaging (most likely shrink wrapping) until the bat is sold and paid for.
    • Once the packaging is removed, we do not accept a refund/exchange request under any circumstance.
    • We will accept any warranty claims as per Bat Warranty guidelines available from the manufacturer's website or from the link below.

    RELATED TOPICS: Bat Warranty