We are currently monitoring extreme weather events across parts of Australia, which may impact deliveries to some regions. While our warehouse operations remain unaffected, safety-related disruptions implemented by courier networks may result in delays to orders destined for affected areas.
Current Areas of Impact:
Victoria – Bushfires
Active bushfires across parts of regional Victoria, particularly in north-east, central and western districts, have resulted in road closures and restricted access in some communities. Deliveries to these areas may experience delays or temporary suspensions while conditions remain unsafe.
Victoria – South-West Flooding
Heavy rainfall and flash flooding in south-west Victoria, including parts of the Great Ocean Road and surrounding river catchments, have disrupted transport routes and local infrastructure. This may impact delivery timeframes to affected regional locations until roads are fully accessible.
Queensland – Storms & Flooding
Ongoing storm activity and flooding linked to recent tropical weather systems continue to affect parts of Queensland. Some regional transport corridors remain impacted, which may result in longer than usual delivery times.
Our delivery partners — Australia Post, Toll Group and CouriersPlease — are prioritising the safety of local communities and delivery staff. Services will resume or normalise as soon as it is safe to do so.
If your order is travelling to an affected area, we recommend checking your tracking link for the most up-to-date information. Our customer support team is also available should you require assistance.
Our thoughts are with the communities, families, emergency services and volunteers impacted by these events. We appreciate your patience and understanding during this time.
1. Order Fulfilment & Holiday Dispatch
As we enter the busiest time of the year, please note that slight delays may occur with order fulfilment. Our warehouse team is working 7 days a week, and we aim to dispatch all orders within 1–2 business days.
Orders over 10 units or items classified as bulky may need extra handling time. We’ll email your tracking information as soon as dispatch is completed.
Shipping providers have now issued their Christmas delivery cut-off dates, and while we dispatch orders quickly from our Melbourne warehouse, we encourage customers to place orders as early as possible to avoid any delays.
Christmas Shipping Cut-Off Dates:
- WA, NT, QLD, TAS – 11 December
- NSW, ACT, VIC, SA – 17 December
2. Store Trading Hours (AEST)
- Mon, 22/12 - Tue, 23/12: 10am-6pm
- Wed, 24/12: 10am-4pm
- Thu, 25/12: Closed
- Fri, 26/12 - Wed, 31/12: 10am-4pm
- Thu, 01/01: Closed
- Fri, 02/01 - Sun 04/01: 10am-4pm
- Mon, 05/01 onwards: Usual Trading Hours
3. Customer Support – Extended Holiday Hours
To better support you throughout the holiday period, our Customer Support Team is now operating with extended availability, including weekend support.
- 9:00am – 6:00pm AEST weekdays
-
9:00am – 4:30pm AEST weekends
We’re receiving a higher volume of calls, emails, and chats, and our team is working hard to assist everyone promptly. We appreciate your patience during this peak period.