1. Order Fulfilment & Holiday Dispatch
As we enter the busiest time of the year, please note that slight delays may occur with order fulfilment. Our warehouse team is working 7 days a week, and we aim to dispatch all orders within 1–2 business days.
Orders over 10 units or items classified as bulky may need extra handling time. We’ll email your tracking information as soon as dispatch is completed.
Shipping providers have now issued their Christmas delivery cut-off dates, and while we dispatch orders quickly from our Melbourne warehouse, we encourage customers to place orders as early as possible to avoid any delays.
Christmas Shipping Cut-Off Dates:
- WA, NT, QLD, TAS – 11 December
- NSW, ACT, VIC, SA – 17 December
2. Store Trading Hours (AEST)
- Mon, 22/12 - Tue, 23/12: 10am-6pm
- Wed, 24/12: 10am-4pm
- Thu, 25/12: Closed
- Fri, 26/12 - Wed, 31/12: 10am-4pm
- Thu, 01/01: Closed
- Fri, 02/01 - Sun 04/01: 10am-4pm
- Mon, 05/01 onwards: Usual Trading Hours
3. Customer Support – Extended Holiday Hours
To better support you throughout the holiday period, our Customer Support Team is now operating with extended availability, including weekend support.
- 9:00am – 6:00pm AEST weekdays
-
9:00am – 4:30pm AEST weekends
We’re receiving a higher volume of calls, emails, and chats, and our team is working hard to assist everyone promptly. We appreciate your patience during this peak period.