Highmark Cricket endeavours to process any claims within a reasonable time frame and in accordance with Australian Consumer Guarantees. Warranty only covers issues caused due to manufacturer's defect/fault. Cricket equipment is subject to outside forces, deteriorate over time and can be damaged accidently even in normal use. Such damage does not warrant the product as faulty. More information available in our Warranty, Refund & Exchange Policy.

We strive to offer cheapest and fastest delivery through our trusted carriers. Delivery costs are clearly displayed in your shopping cart at checkout before you proceed with payment. We are located in Melbourne Metro area. Delivery times vary based on the delivery address. Unless the order has items that require preparation (e.g. cricket bats), we aim to dispatch all orders within 1-business day. All estimated delivery times on the website are guide only. The actual delivery time may vary due to unforeseen circumstances, e.g. flooding, bush fires, major road/rail disruptions. Our Free Shipping option is available in select areas only. More information available in our Shipping & Delivery Policy.